Return & Refund Policy
Returns
Eligibility for returns only applies for delivery of wrong items as per client’s order.
Our policy lasts 7 days. If 7 days have gone by since the wrong order was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we shall verify the correct details on our end then facilitate the exchange.
Refunds
Refunds are only initiated under the following circumstances:
- Desired product(s) are sold out
- The indicated delivery destination is not within our shipping zones
If you are approved, then your refund will be processed, and a credit will automatically be applied to your M-Pesa account or original method of payment, within a maximum of 7 working days.
If your refund doesn’t reflect after the prescribed, please contact us via info@allthingslaundry.comke or via our Instagram page @ Allthingslaundry
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective, damaged or if a wrong product has been delivered as per the client order.
To return your product, we shall Facilitate the process.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. All exchanges should be done within 7 working days. During sales, the duration might be longer due to large order volumes.
Uncollected Items and Storage Policy
- Collection Period
Customers are required to collect their purchased items or products within three (3) months from the date of purchase or completion of service. - Storage Fee
Any item not collected within the three-month period will attract a storage fee of Ksh 200 per month (or part thereof) to cover handling and storage costs. - Disposal of Uncollected Items
Items remaining uncollected for a period exceeding one (1) year from the date of purchase may be sold or otherwise disposed of by the company.
Proceeds from such sale will be used to recover the accumulated storage fees and related costs. Any remaining balance (if applicable) may be claimed by the customer within 30 days of notification. - Customer Responsibility
It is the customer’s responsibility to ensure timely collection of their items and to keep the company informed of any changes in contact details. - Acknowledgment
By making a purchase, the customer acknowledges and agrees to the terms of this Uncollected Items and Storage Policy.